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Welcome to Mystic Store

Thank you for shopping at Mystic Store (www.divetripswetsuit.com). These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium water sports gear.

By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website.

1. Our Products and Services

1.1 Product Offerings

Mystic Store specializes in high-quality water sports apparel including:

  • Children’s and kids’ sun suits, rash guards, and wetsuits (summer and winter)
  • Men’s wetsuits (long john, shorty, summer, winter) and wetsuit components
  • Neoprene hoodies & sweats
  • Ponchos/changing robes
  • Quick dry clothing and thermal rash guards
  • Wetsuit accessories

1.2 Product Descriptions

We make every effort to display our products as accurately as possible. However, colors may appear slightly different due to monitor settings. Product sizes are approximate and may vary slightly by style.

1.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2. User Obligations

2.1 Account Information

When creating an account or placing an order, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your password secure and notify us of any unauthorized use

2.2 Prohibited Activities

You agree not to:

  • Use our website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our website without permission

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline at our discretion. We process all orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

3.3 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

4.2 International Orders

We ship worldwide (excluding most Asian destinations and some remote locations). International customers are responsible for:

  • Customs fees and import duties
  • Any additional taxes or charges imposed by the destination country

4.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected]. We’ll work with the carrier to resolve the issue.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt under these conditions:

  • Items must be unworn, unused with original tags attached
  • In original packaging with all accessories
  • In resalable condition (free of odors, stains, or damage)

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Neoprene hoodies & sweats
  • Thermal rash guards

Exceptions are made if these items arrive defective or damaged.

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of receiving your order
  2. Wait for return authorization and instructions
  3. Ship the item back securely with original packing slip

5.4 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Mystic Store or its content suppliers and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Liability Limitations

7.1 Product Use

Our products are designed for water sports activities. You assume all risks associated with their use. We’re not liable for any injuries or damages resulting from product use.

7.2 Website Use

Mystic Store is not liable for:

  • Any interruptions or errors in website access
  • Any losses or damages resulting from website use
  • Any third-party content linked from our website

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Maryland, USA. Any disputes shall be resolved in the courts located in Baltimore, Maryland.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Mystic Store
1828 Blue Spruce Lane
Baltimore, US 21212
Email: [email protected]