At Mystic Store, we’re as committed to your satisfaction as we are to crafting premium water sports gear. While we hope you’ll love your wetsuits, rash guards, and accessories as much as we do, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as smooth as catching the perfect wave.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unused with original tags attached
  • In original packaging with all accessories
  • In resalable condition (free of odors, stains, or damage)

Note: For hygiene reasons, we cannot accept returns or exchanges on neoprene hoodies & sweats or thermal rash guards unless they arrive defective or damaged.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order (see template below)
  2. Get Approval: Our customer service team will respond within 48 hours with return authorization and instructions
  3. Ship It Back: Package your return securely and include the original packing slip
  4. Wait for Processing: Once received, we’ll inspect your return and process within 3-5 business days

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect your return. Shipping fees are non-refundable.

For exchanges, we’ll ship your new item once the return is received. If the exchange item costs more, you’ll be charged the difference; if it costs less, we’ll refund the difference.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or refund.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Mystic Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Size: [Size]
  • Reason for Return/Exchange: [Reason]
  • For Exchanges: Desired replacement item/size: [Details]

Please let me know the next steps. The item is unused and in original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For our customers outside the United States (excluding most Asian destinations and some remote locations):

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

If you have any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you get back to the water with gear that fits perfectly and performs flawlessly.

Note: This policy applies only to purchases made through our official website www.divetripswetsuit.com. For purchases through third-party retailers, please contact them directly for their return policies.