Welcome to Mystic Store’s FAQ page! We’re here to help answer your questions about our water sports gear, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of wetsuits and water gear do you offer?
We specialize in premium water sports gear including:
  • Children’s sun suits, rash guards, and wetsuits (summer and winter)
  • Men’s wetsuits (long john, shorty, summer, winter, and separates)
  • Rash guards and quick-dry clothing for all ages
  • Neoprene hoodies and sweats
  • Ponchos/changing robes and accessories
Our products are designed for surfers, divers, and water sports enthusiasts of all levels.
How do I choose the right wetsuit size?
We provide detailed size charts for each product. Please refer to the specific product page for measurements. If you’re between sizes or need assistance, our customer service team at [email protected] can help you select the perfect fit.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide with just a few exceptions. We currently don’t ship to most Asian countries and some remote locations. Popular destinations include:
  • North & South America (US, Canada, Mexico, Brazil, Argentina)
  • Europe (UK, Germany, France, Spain, most EU countries)
  • Oceania (Australia, New Zealand)
  • Selected countries in Africa & Middle East (South Africa, UAE)
Check at checkout if your country is available.
What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping ($12.95): Via DHL or FedEx (automatically selected for fastest delivery to your location). Delivery in 10-15 business days after dispatch with full tracking.
  2. Free Shipping: For orders over $50 via EMS (Economy Mail Service). Delivery in 15-25 business days after dispatch with basic tracking.
All orders are processed within 1-2 business days with quality checks before dispatch.
Can I get expedited shipping?
For urgent orders, please contact our customer service team at [email protected] before placing your order. We’ll do our best to accommodate special requests.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Please note:
  • Return shipping costs are the customer’s responsibility
  • Items must be unused with original tags attached
  • Custom or special order items may not be returnable
Contact us at [email protected] to initiate a return.
What if my item is defective?
We carefully inspect all items before shipping, but if you receive a defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund.

Customer Service

How can I contact customer service?
Our water-loving customer service team is happy to help! Email us at [email protected]. We typically respond within 24-48 hours.
Where is Mystic Store located?
Our headquarters is located at:
1828 Blue Spruce Lane, Baltimore, US 21212
“Helping you ride the waves with confidence since 2015”

Didn’t find the answer you were looking for? Don’t hesitate to contact our team – we’re always happy to help fellow water enthusiasts!