At Mystic Store, we understand that when you order your wetsuit, rash guard, or water sports gear, you’re eager to hit the waves as soon as possible. That’s why we’ve designed a delivery system that balances speed, reliability, and affordability to serve our global community of water enthusiasts.

Quick Processing: All orders are processed within 1-2 business days. Our Baltimore-based team carefully checks each item before dispatch to ensure you receive only premium quality gear.

Our Shipping Options

Standard Shipping – $12.95

  • Carriers: DHL or FedEx (automatically selected for fastest delivery to your location)
  • Delivery Time: 10-15 business days after dispatch
  • Tracking: Full tracking provided
  • Best for: Customers who want faster delivery with reliable tracking

Free Shipping – Orders Over $50

  • Carrier: EMS (Economy Mail Service)
  • Delivery Time: 15-25 business days after dispatch
  • Tracking: Basic tracking available
  • Best for: Budget-conscious customers making larger orders

Note: Free shipping is automatically applied at checkout for qualifying orders.

Global Delivery Coverage

We proudly ship to water sports enthusiasts worldwide, with just a few exceptions:

North & South America

Fastest delivery times to the US, Canada, Mexico, Brazil, and Argentina

Europe

Reliable service to the UK, Germany, France, Spain, and most EU countries

Oceania

Popular destination for our surf wetsuits – serving Australia and New Zealand

Africa & Middle East

Available to South Africa, UAE, and selected countries (some remote areas excluded)

*Currently we do not ship to most Asian countries and some remote locations. Please check at checkout if your country is available.

What Happens After You Order?

  1. Order Processing: Our team prepares your items within 1-2 business days
  2. Quality Check: Every product undergoes final inspection before packing
  3. Shipment Notification: You’ll receive tracking information via email
  4. Customs Clearance: For international orders (fees may apply in some countries)
  5. Delivery: Your gear arrives ready for your next water adventure!

Our Delivery Promise

As fellow water sports enthusiasts, we understand the excitement of waiting for new gear. That’s why we’re committed to:

  • Transparent delivery timelines
  • Secure packaging to protect your gear
  • Responsive customer service if any questions arise
  • Easy returns within 15 days if needed

Need Your Gear Faster?

For urgent orders, please contact our customer service team at [email protected] before placing your order. We’ll do our best to accommodate special requests.

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Returns & Exchanges

We offer a 15-day return policy from the date of delivery. Please note:

  • Return shipping costs are the customer’s responsibility
  • Items must be unused with original tags attached
  • Custom or special order items may not be returnable

Have questions about delivery to your specific location? Our water-loving customer service team is happy to help at [email protected].

Mystic Store Team
“Helping you ride the waves with confidence since 2015”